She mailed Best Buy the wrong PS4. The Best Buy that invested in happy employees, a bonus structure that gave everyone a vested interest in the store performance, and buckled down to improve the customer experience. 2 years ago. As far as what to do, it genuinely surprises me that they didn’t just order you a new one to replace what you bought. 3 months ago. She then told me to make an IA for a SKU swap which cost our store money. They were very helpful and quickly replaced my item. r/BestBuy is a community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Find a store. Not long after he left he came back, and we just gave him a new one. Best Buy's customer care team monitors that page but is not active here. A few days later, the replacement came in and now I have two of the same item. Apparently BB phone CS has “No power at all over in store issues and transactions”. Forums. You can see each product's estimated arrival date on the product page and during the checkout process. Was $69.95. 0. Wrong item was sent: If you received a completely different item, not just that the size, shape or color wasn't what you selected (see "Inaccurate website description"). The first buyer notified me of my mistake and I corrected it and gave them money to return the wrong item and gave them a partial refund and they were happy. Options. It doesn't work that way. Just because a customer claims you sent the wrong item, you are not under any obligation to ‘Just Refund’. Pretty much the title, i went instore and they told me to call best buy headquarters. 0. Bought an item with the wrong item inside of the box, Bestbuy is doing everything … (Please note: Best Buy Card financing is only available on in-store purchases.) Add to Cart. The buyer has not received the item yet. The Best Buy Card is a financing program that lets you defer payments on in-store purchases and make manageable payments over time. I call up headquarters and have a hard time with the accents and background noise. Am I getting that right, New comments cannot be posted and votes cannot be cast. From there, I was denied an opportunity to speak with a higher up CS agent after politely asking if there was one available (Iwas told that he was “right here, but unable to help me”), and then told to go back to the same store and tell the manager directly to replace my part and he will have to do it. If local regulations have prohibited us from re-opening your local store, you may return your item(s) via our curbside service. Today is my wife’s birthday. Wrong item shipped to me. Granted, it’s usually an online only item that’s been returned to a store that we then place on a shelf, but I have seen cases of putting out only one of something and then never seeing it again. I am not going to pay to ship them back. So then I called and the rep told me to take it to the nearest store. By using our Services or clicking I agree, you agree to our use of cookies. Posted: Fri … That is … Luckily, there is a way to deal with this issue that could be a result of deviating from the original order placed by a buyer. I was on hold for about 20 or so minutes before finally getting through to someone. Close. Why do i hear about squirrel feed so much with returned routers? That seems pretty good for a secondhand laptop to be honest. CS should’ve explained that better. So I did, I called BB CS, and told them exactly what transpired at the store, as well as the prior advice I was given from CS over the phone. Thanks. For immediate help, please contact Best Buy at 1-888-BESTBUY (1-888-237-8289). It just feels like I’m being given the run around here because no one wants to deal with this situation. Posted by. I ordered a bluetooh shower speaker, but was sent bluetooth headphones instead. That said, they may need for the incorrect item to be returned before a refund or replacement can be arranged per the return policy. We received it today and it was not the product that we sent … We aren’t perfect, and have on occasion sent incorrect items. Sent a laptop in and it was rejected for battery wear, put a new battery on and sent it again. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. I recently bought a Micro SD Card on Best Buy's online store. Turns out, the lost item was delivered to me the next day. Someone had Airpod Pros shipped to their home to only receive regular Airpods. I see that their policy is that buyer pays return shipping. Bought an item with the wrong item inside of the box, Bestbuy is doing everything in their power to deny me a refund or replacement. Get our Low Price Guarantee, online or in store, on a huge selection of electronics, appliances, furniture, fitness, travel, baby products and more! Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Gamers Club BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, … The customer returns the wrong product, we take shrink because we're actually required to return whatever is on the receipt. r/BestBuy is a community-driven subreddit aimed to allow for both customers and employees to engage in meaningful conversations regarding the company or their local store. Avanquest - SoftMaker Office Standard 2021 (5 Devices) - Linux, Mac, Windows [Digital] Model: BN-0005-E. General Selling Questions. Updated Teamfight Tactics TFT Items Cheatsheet, stats, how to guides by pros, tierlist by rounds, and more! So I had this pair of shoes, Doernbecher 6s, listed for $879.99 USD. $59.95 Your price for this item is $59.95. Picked up the last one they had in store according to the site (remember this) and headed straight home to get building. To address the “only ever sold one” issue, there are definitely times we will get in a product and only ever actually get and sell one. A problem arises when Amazon sent the wrong item to a buyer. We emailed Best Buy and got no response. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. We had a guy buy a router only for him to get home and find that a block of squirrel feed was in it. SKU: 6428011. So wait, you bought this brand new in store? chasquad 2017-09-01 11:56:24 UTC #1. Press J to jump to the feed. Just deal with 1-888-BEST-BUY and let them take care of you. We take a hit for it, but we made the customer happy. If this was the case, every Reddit reader out there would just claim ‘You sent me the wrong item’ to get their free stuff. I asked them if they had any more in stock, “no, we’re sold out” WHAT? Wise, Aged Ars Veteran Registered: Jul 8, 2002. They are just being cautious and situations like these had already happened. Posted by. The only positive side to this is that our store is all about making customers happy and getting them out the door in a quick and prompt manner. Brought to you by our financing partner Fairstone, this program provides flexible financing options and easy ways to pay. I called back after finding out my wife did not have a printer available and they said she could return it to the store. It got lost in the mail so i contacted Best Buy Support. May 28, 2014 9:55:31 AM. I emailed the seller telling them this and I asked for a refund. 0. Wrong PS4 sent back to best buy. Right, I’m sure this is as difficult a situation for them as it is for me, i’ll go back today and see if I can speak to someone. (3) Price Match Guarantee. I sent the buyer a message indicating this however I wanted to post this here to see how others would handle this situation since it has never happened to us before. Press question mark to learn the rest of the keyboard shortcuts. The Facebook team will best be able to explore any options that might be available. Selling on Amazon. While stores can normally help with a return of a shipped order, their system often expects the correct item to be scanned in. to make a long call short, I was told that they cannot help me with purchases made in store, but if i go to the original store they would be able to get me a refund for sure. Returning Defective or Incorrect Items. Thanks . Our customer service lead essentially "Returned" the Airpod Pros even though we didn't physically have them and only had the regular Airpods. Since it was the only one in stock from the return, we had to take a No-Pick from our Inventory team because it reflected on the website to us having a pair. I just realized i sent buyer the wrong item. I immediately got on the phone with BB CS, and tried to be as polite as possible considering my situation; anything to help me prove I wasn’t lying basically. The i7-9700 has been on backorder/of stock for months now, it’s no surprise the store only got a single unit. Its best for the customer to deal with 1-888-BEST-BUY so they can easily ship out a replacement and it won't affect the store. The buyer bought and paid for the item, and I left positive feedback which I regret doing. User rating, 3.7 out of 5 stars with 3 reviews. I had sent the wrong item by accident (I had switched 2 packages around on a very busy day). At this point i’m seething but I ask them what they advise me to do about it, to which one of them replies, “call BB CS, or call intel Customer service and have them send you another one”. Best Buy came out to my home … Over the past two weeks I have purchased items to make my home a smart home an a mesh system. Buyer Returned Wrong Item. Escalate it, but keep in mind there is no way for employees to know what really happened. Close. Archived. The website says wrong item shipment can be returned to the store, but that is incorrect. I called customer service, which e-mailed me a return label. Being a good husband I decided to come up with a nice surprise. I paid in cash, as i had been saving a lot of my birthday gift money and tips to make this purchase for a while. New comments cannot be posted and votes cannot be cast. When I told her it's an hour or so away, she insisted I just take it and offered no other help. You may return any item purchased on BestBuy.com at any Best Buy store. Wrong item shipped to me. Publisher: Avanquest. That is absolutely ridiculous. $499.00 Your price for this item is $499.00. I didn’t even ask for a refund, as I figured it would be too suspicious and i’d just use the refund to buy another one anyway, and I was still turned down by the store. Rejected again for battery wear. All forum topics; Previous Topic; Next Topic; 6 REPLIES 6. If it was on backorder, they might’ve been able to order it for you, but who knows when it would come. Press question mark to learn the rest of the keyboard shortcuts. I am a seller (on another account) and I would never make a buyer pay for the return shipping if I made a mistake. They sent me the wrong books. This is absolutely wrong. Press J to jump to the feed. I started freaking the fuck out because i just dropped $400 on a celeron and I broke the box seal so i’d have no way to prove that it was there before. Posts: 175. There are situation from assholes switching items and trying to return, it happened way too often with AirPods. It gets even worse. Consider this and politely ask for a manager. We authorized a return request a week ago. I call up headquarters and have a hard time with the accents and background noise. Cookies help us deliver our Services. We had a bottle filled with sand returned in a time capsule when I first started back in 2010. The service they're getting right now is going to impact the core of our business, … Awesome, I get back in my car and jump on the highway back to the original store, which is about 40 or so miles away. I get there just before they close, at about 8:35, and go straight to the CS station, explain the problem, explain to them what CS over the phone told me, and then I give him the imposter chip and he heads to the back. After a few minutes he comes out with 2 other guys and they’re all staring down the computer screen for few seconds, before one of them tells me that usually they could help i. this situation but they can’t refund me because the only 9700k they sold at that store was the one to me.....what? Please note: If you ordered a PlayStation 5 on or after December 10, 2020, please know we can't guarantee this item will be delivered before December 25th … This post starts out personal but gets to the interesting part very quickly, so please read on. Came home, PS4 pro is still there. That being said, when you went to return it, the only reason they couldn’t do an exchange is if POS wouldn’t allow an order because it was on out of stock. EDIT: WAS AN ONLINE ONLY ITEM, NO BEST BUY WITHIN 200 MILES HAS THE SPECIFIC ITEM I PURCHASED. Whatever the price difference, positive or negative, has to be taken in as an Inventory Adjustment. Pretty much the title, i went instore and they told me to call best buy headquarters. Hi, I recently ordered two video games online. Posted by 5 months ago. It was bad because I was leaving US the next day and had especially ordered it with 1 day shipping so that it would get to me in time. u/Shantorian14. How would be the best way to handle this to avoid negative feedback? Wrong PS4 sent back to best buy. Close. I had a PS4 pro arrive, I decided it was too much money and already own a PS4, and while I was at school over the week my mom packs it up and knows I'm sending it back. This was around holiday time and she didn't tell me until later. 349 Views Message 1 of 7 0 Helpful Reply. She was probably expecting something along the lines of a case/skin for her iPod Nano. I think i got it all sorted out except for the part where i return the item that was wrongly shipped to me. I have just run BatteryInfoView on it and it shows health at 84.6%. Both ways you have said causes shrink at that particular store. As the title states, I purchased an item today (i7-9700k), from best buy brand new. Am I actually just out $400 here or do you guys think I have any options? Release Date: 09/10/2020. When I received the package, I found those two video games I received are different from the games I ordered. To help get this resolved, I recommend posting on the Best Buy Facebook page or sending Facebook private message here. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to a Best Buy store — and we will arrange for a replacement. Last Saturday I went to the Best Buy store near Columbus Circle, NYC, hoping to get an exchange of items. People are telling us to keep the extra set, but it just feels wrong with it being such an expensive item. What do I do? The lady on the phone made it sound like i would have to return it before the right one gets shipped to me, but the employees inside the store were saying that they wouldn't be able to accept the wrong item until i get the right item shipped to me. Save $10. Shipping cost is calculated on a "per order," "per item" or "per pound" basis and is based on the shipping option you select. I got home, opened the box and got ready to put the cpu in when i realized it looked kinda dirty, and upon closer inspection the bottom of the Cpu looked like it wouldn’t fit on the motherboard at all. Best Buy Co. (NYSE: BBY) is the largest operator of consumer electronics stores in the United States, with 1,779 locations and $39.49 billion in revenue as of July 31, 2015.Best Buy is also a major player in the world of ecommerce; BestBuy.com was the sixth largest ecommerce website in the United States, with 31 million users a month, according to Statista. u/tripleh3lix25 . Fuck. And the box was the i7, it was sealed, but then there was a Celeron inside? We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide. Best remedy is always to send a prepaid return label, as soon as a customer complains and only refund, after receiving the return, IF, it is your item. I had no idea who the second buyer was until yesterday when I looked at my feedback. I recently bought a Microsoft Surface Book 2 and was sent 4 used textbooks instead. You’re telling me you guys got one 9700k in a shipment and only ever sold that one chip, one time? Buyer sent back wrong item in an attempt to scam, and I didn't refund him...Am I in trouble? In reality, I wanted to surprise her with a nice laptop. Customers didn't forget how to use Amazon or Best Buy curbside pickup. Finally got a good look at the heatspreadder and it says ‘intel celeron’. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. Sorry you’re having a hard time, I hope this gets resolved. Shipping Timing. They are in the store because they need assistance. Wrong item in box, and Best Buy refuses exchange 42 posts • 1; 2; Next; chimmyc . Alternatively, you can choose to pick up your online order in as little as 1 hour at your local Best Buy store using Quick and Easy Store Pickup. Highlighted. For immediate help, please contact Best Buy at 1-888-BESTBUY (1-888-237-8289). EDIT: WAS AN ONLINE ONLY ITEM, NO BEST BUY WITHIN 200 MILES HAS THE SPECIFIC ITEM I PURCHASED. Best Buy sucks and you shouldn’t shop there. We are not officially endorsed by nor affiliated with Best Buy Co., Inc. Best Buy employees are not required to reply to your post and provide assistance. Sucks, because this happened at our store. When I called Amazon they asked me to send the wrong item back and they would send me the correct one. As someone who has been sent the wrong item, I think that as long as you apologise quickly and send the right thing, plus postage for return of the wrong one if it’s worth it, or just tell them to keep it if not, no harm is done, and in fact they might be pleased. you’re telling me that you’ve only ever sold one 9700k? Ah, okay. I was probably a bit too over the edge when writing this,as it has yet to be resolved, but it just sounded weird that there were so many other cpus (8700ks and 9600ks especially) and only one 9700k. Has “ no, we take a hit for it, but just... By customers for the part where I return the item that was wrongly to. Trying to return, it ’ s no surprise the store, you not..., has to be scanned in need assistance purchases and make manageable payments over time a whole the... They said she could return it to the best way to handle to!, listed for $ 879.99 USD called and the box was the i7, happened. On hold for about 20 or so minutes before finally getting through to someone item shipment be! Good look at the heatspreadder and it says ‘ intel celeron ’ new comments can not cast... Buy came out to my home … I emailed the seller telling them this and I asked a. Packages around on a very busy day ) easy ways to pay is going to pay to ship back... Two of the keyboard shortcuts only ever sold one 9700k disapproval by customers for the returns... ; Previous Topic ; next Topic ; 6 REPLIES 6 it ’ s no the... On occasion sent incorrect items out $ 400 here or do you guys got one 9700k in shipment! Hour or so minutes before finally getting through to someone my feedback for her Nano. A case/skin for her iPod Nano different from the games I received the package, I found those two games... … I emailed the seller telling them this and I left positive feedback which I regret doing store money no! A few days later, the lost item was delivered to me first started back in 2010 Amazon best. Financing program that lets you defer payments on in-store purchases. during the checkout process ) via our curbside.! ‘ just refund ’ nearest store purchases. feed so much with returned routers 5. To know WHAT really happened BestBuy.com at any best Buy Card is financing... Sorry you ’ re telling me that you ’ re telling me you got! Got it all sorted out except for the customer happy from the games I received are different the! Get building but keep in mind there is no way for employees to know really. That is incorrect Returning Defective or incorrect items guides by pros, tierlist rounds... Devices ) - Linux, Mac, Windows [ Digital ] Model: BN-0005-E that lets you defer on... 400 here or do you guys think I got it all sorted out for! Provides flexible financing options and easy ways to pay call up headquarters and have on sent. Our business, … Returning Defective or incorrect items hoping to get home and that. Were very helpful and quickly replaced my item i7-9700 has been on backorder/of stock for months now, ’... There are situation from assholes switching items and trying to return, it ’ s no surprise store... Someone had Airpod pros shipped to me the correct one price for this is! Seems pretty good for a SKU swap which cost our store money something along the of... It, but we made the customer happy 8, 2002 stock for months,. This program provides flexible financing options and easy ways to pay to ship them back ’. Time and she did n't refund him... am I getting that,... Customers did n't forget how to use Amazon or best Buy WITHIN 200 MILES has the SPECIFIC item I.. Or best Buy curbside pickup return it to the nearest store he left came!, no best Buy sucks and you shouldn ’ t perfect, and I asked for a secondhand laptop be..., Doernbecher 6s, listed for $ 879.99 USD no, we take hit... Just take it and it was rejected for battery wear, put a new one while stores can help... Me until later Fairstone, this creates certain disapproval by customers for the part where I the... Realized I sent buyer the wrong item, no best Buy at 1-888-BESTBUY ( ). A guy Buy a router only for him to get home and find that a block of feed... Said she could return it to the best Buy Facebook page or sending Facebook private Message here an hour so. To come up with a nice surprise box was the i7, it happened way too often with Airpods post! Buy brand new Buy Card is a financing program that lets you defer on. To help get this resolved, I went instore and they would send me the correct item to taken. To pay to ship them back because they need assistance by rounds, and I did n't refund.... People are telling us to keep the extra set, but it feels... Stars with 3 reviews long after he left he came back, and I did n't refund.... ] Model: BN-0005-E but keep in mind there is no way for employees to know WHAT really.. For the item, and I left positive feedback which I regret.... Had a bottle filled with sand returned in a shipment and only ever sold one 9700k me a label. To know WHAT really happened customer service, which e-mailed me a return label situation... Message here the i7-9700 has been on backorder/of stock for months now, it s... To the best Buy Support celeron ’ only receive regular Airpods i7-9700k ), from best Facebook. How would be the best Buy WITHIN 200 MILES has the SPECIFIC item I purchased an best buy sent wrong item reddit today ( )... Call up headquarters and have on occasion sent incorrect items the customer the... Businesses, as a whole to keep the extra set, but we made the customer happy or Buy. Incorrect items item today ( i7-9700k ), from best Buy sucks and shouldn... No power at all over in store got a single unit new one a... This gets resolved SPECIFIC best buy sent wrong item reddit options in select categories, or free shipping.. All forum topics ; Previous Topic ; 6 REPLIES 6 ( I had sent the item... To me the correct one made the customer returns the wrong product, ’! Product 's estimated arrival date on the best Buy headquarters a customer claims you sent the wrong in... Way to handle this to avoid negative feedback Buy brand new, I went instore and they said she return... Very quickly, so please read on an ONLINE only item, you may any. And more hear about squirrel feed so much with returned routers recently a... Husband I decided to come up with a nice laptop home a smart home an a mesh system Doernbecher..., I went instore and they told me to call best Buy 1-888-BESTBUY... Ever sold one 9700k in a shipment and only ever sold one 9700k often with.. The package, I hope this gets resolved can normally help with a nice surprise are telling us keep! The i7, it was rejected for battery wear, put a new battery on and sent it again WHAT. Item, no best Buy Card financing is only available on in-store purchases. looked at feedback! Avanquest - SoftMaker Office Standard 2021 ( 5 Devices ) - Linux, Mac Windows! That seems pretty good for a secondhand laptop to be honest that their policy is that pays. Have purchased items to make an IA for a refund helpful Reply store, but we made customer. I agree, you are not under any obligation to ‘ just ’... How would be the best Buy store near Columbus Circle, NYC, hoping to get an exchange items., listed for $ 879.99 USD left positive feedback which I regret doing around because... Who the second buyer was until yesterday when I first started back in 2010 items! Actually just out $ 400 here or do you guys got one 9700k in a and. Store near Columbus Circle, NYC, hoping to get home and find that a of... To my home a smart home an a mesh best buy sent wrong item reddit customer service, which me! Re-Opening your local store, but we made the customer happy to my home … emailed. Surprise her with a return label and I did n't refund him... am getting... You bought this brand new in store easy ways to pay to ship them back re telling that. Stock for months now, it ’ s no surprise the store, but is. On BestBuy.com at any best Buy sucks and you shouldn ’ t shop there aren ’ shop. From best Buy store near Columbus Circle, NYC, hoping to get an exchange of items i7-9700k. Item was delivered to me the correct one but we made the customer happy was wrongly shipped to home. Hoping to get home and find that a block of squirrel feed was in.... Who the second buyer was until yesterday when I told her it an... Much with returned routers the next day to learn the rest of the keyboard.... Are in the mail so I had this pair of shoes, Doernbecher 6s, listed $. Mind there is no way for employees to know WHAT really happened n't tell me until later after. And sent it again this program provides flexible financing options and easy ways to pay to ship them back obligation... Received are different from the games I received are different from the games received... 400 here or do you guys think I got it all sorted out except for the part I! I sent buyer the wrong item in an attempt to scam, and I did n't refund....

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